p98 Privacy Policy – How We Protect Your Personal Data

1. Introduction

p98 takes the privacy of its players seriously. When you use our platform — whether you are placing a bet on a Cricket match, spinning a Slot, playing Live Casino or simply browsing the site — you may share personal information with us. This policy is here to be upfront about what that data is, why we need it and how we protect it.

We have tried to write this in plain, readable English rather than dense legal language. If anything in this policy is unclear, please reach out to our support team and we will explain it directly. Your trust in how p98 handles your data is something we do not take lightly.

This policy applies to all players who register and use p98, regardless of which device or browser they access the platform from. It covers data collected through the website, account registration, payment processing and customer support interactions.

2. Data We Collect

p98 collects personal data in two ways — data you provide directly, and data that is generated automatically through your use of the platform.

Data you provide directly:

• Full name as it appears on your identity documents
• Date of birth (used to verify you are 18 or above)
• Contact details — email address and mobile number
• Payment information — your JazzCash number, Easypaisa account, Raast ID or bank account details used to make deposits and receive withdrawals in PKR
• Identity documents submitted during account verification (such as CNIC or other government-issued ID)
• Any information you provide when contacting p98 support

Data generated automatically:

• IP address and approximate geographic location at the time of login or registration
• Device type, operating system and browser information
• Session data including login times, pages visited and features used
• Betting and gaming activity — game history, bet amounts, outcomes and transaction records
• Cookie and local storage data as described in the Cookies section below

3. How We Use Your Data

The personal data p98 collects is used for specific, legitimate purposes related to running the platform. These are:

p98 does not use your personal data to build advertising profiles or sell data to third-party marketing companies. Any communications p98 sends you about promotions or platform updates are based on your active account relationship with p98 — not on data purchased from or shared with external advertising networks.

4. Payments & Verification

Because p98 handles real-money transactions in PKR, payment-related data is an unavoidable part of the platform. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or Bank Transfer, your payment account details are used solely to process that transaction.

p98 does not store complete payment credentials on its own servers. Transactions are routed through the respective payment provider's systems, and p98 retains only the transaction reference, amount, timestamp and payment method type for account record-keeping and dispute resolution purposes.

Identity verification — including submission of a CNIC or other valid ID — may be required before processing withdrawals above standard thresholds or when a fraud review is triggered. This data is used only for verification purposes and is handled in accordance with this Privacy Policy.

5. Sharing Your Data

p98 does not sell, rent or trade your personal data. Data is shared with third parties only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and Bank Transfer partners receive the payment details necessary to complete deposits and withdrawals. These providers operate under their own privacy and security standards.
• Identity verification services: Where automated or manual identity verification is required, data may be processed by a third-party verification provider. This is done for fraud prevention and age verification purposes only.
• Game software providers: Third-party casino and betting software providers may receive a session token and basic account identifier to load games within the p98 platform. They do not receive your full name, payment details or contact information.
• Legal obligations: If p98 is required by applicable law or a lawful authority to disclose certain data, we will comply with that requirement. We will notify you where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or transfer of platform assets, player data may be transferred as part of that transaction. You will be notified of any such change and your continued use of the platform constitutes acceptance of the new arrangement.

6. Data Retention

p98 retains personal data for as long as your account is active and for a reasonable period afterwards. Specific retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for up to five years after account closure, to meet record-keeping obligations.
• Transaction and payment records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practice.
• Identity verification documents: Retained for the period required to satisfy verification obligations and then securely deleted.
• Support communications: Retained for up to two years from the date of the last interaction, unless a longer period is required due to an ongoing dispute.
• Session and activity logs: Retained for up to 12 months for security monitoring and fraud prevention purposes.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7. Cookies & Tracking

p98 uses cookies — small text files stored in your browser — to keep the platform working properly and to improve your experience. The types of cookies used by p98 are:

• Essential cookies: Required for the platform to function. These handle your login session, maintain your account state between pages and ensure security tokens work correctly. These cannot be disabled without breaking the platform.
• Preference cookies: Store your settings such as display preferences, so the platform remembers your choices between sessions.
• Analytics cookies: Collect anonymised data about how players use the platform — which sections are visited most often, where users drop off and how features perform. This data is used in aggregate and does not identify individual players.

p98 does not use third-party advertising cookies or allow external ad networks to place tracking cookies on the platform. You can manage cookie settings through your browser's privacy controls, though disabling essential cookies will affect your ability to use the platform normally.

8. Security Measures

Protecting player data is a core operational responsibility at p98. The platform uses a range of technical and organisational measures to keep your data secure:

• All data transmitted between your device and the p98 platform is encrypted using HTTPS/TLS protocols.
• Account passwords are stored in hashed form — p98 staff cannot read your password in plain text.
• Access to player data within p98's systems is restricted on a need-to-know basis. Support staff access only the data required to assist with your specific query.
• Payment transaction data is processed through the payment provider's own secure infrastructure and is not stored in full on p98 servers.
• Security monitoring systems are in place to detect unusual account activity, including login attempts from new devices or locations.

While p98 takes all reasonable precautions, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — use a strong, unique password and do not share your login credentials with anyone.

9. Your Rights

As a p98 player, you have the following rights in relation to the personal data we hold about you:

• Right of access: You can request a copy of the personal data p98 holds about you. We will respond within a reasonable timeframe and provide the information in a readable format.
• Right to correction: If any personal data we hold is inaccurate or outdated, you can ask us to correct it. Some corrections — such as name changes — may require supporting documentation.
• Right to deletion: You can request that p98 deletes your personal data. This right is subject to retention obligations — for example, transaction records may need to be kept for a minimum period regardless of your request. We will inform you if any data cannot be deleted and explain why.
• Right to restrict processing: In certain circumstances you can ask p98 to limit how your data is used while a query or dispute is being resolved.
• Right to withdraw consent: Where p98 relies on your consent to process data for a specific purpose (such as marketing communications), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, contact the p98 support team through your account dashboard. We will verify your identity before processing any request to ensure we are responding to the correct account holder.

10. Minors & Age Policy

p98 is strictly an adult platform and is not intended for anyone under the age of 18. We do not knowingly collect personal data from minors. If a player is found to be under 18, their account will be closed immediately and any data collected will be handled in accordance with our standard deletion process.

If you are a parent or guardian and believe a minor has registered on p98, please contact our support team immediately with the account details. We will investigate and take action as a priority.

It is the account holder's responsibility to ensure that no one under 18 can access their p98 account. Do not share your login credentials with minors or leave your account logged in on shared devices.

11. Policy Changes

p98 may update this Privacy Policy from time to time. When we make changes, the "Last updated" date at the top of this page will be revised. If the changes are material — meaning they significantly affect how we use your data or your rights as a player — we will make a reasonable effort to notify active account holders.

Continued use of the p98 platform after a revised policy is published means you accept the updated terms. We recommend checking this page periodically so you are always aware of the current version.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the p98 support team. Support contact details are available inside your account dashboard after logging in.

You may also find the following pages helpful:

• Terms and Conditions
• Responsible Gaming
• Frequently Asked Questions